Shipping Policy

At AloeLab, we prioritize our customers and aim to provide a seamless shopping experience. Please review our Shipping Policy to understand our procedures and ensure transparency.

Order and Shipping Confirmation

After placing an order, you'll receive an order confirmation email. Once your order ships, we'll send a shipping confirmation email containing:

  • Tracking number
  • Courier partner
  • Estimated delivery date

If you don't receive these emails, please check your spam folder.

Processing Time and Shipping Schedule

Please allow 1-3 business days for order processing before shipment. Processing time is separate from shipping time; thus, total delivery time includes both.

We ship orders exclusively on business days (Monday through Friday). Orders placed over weekends or public holidays will be processed on the next business day.

Delivery Times Worldwide

Our standard worldwide delivery time is 4 to 7 business days. This may vary depending on destination country, customs processing, and courier service availability.

We strive for timely delivery but acknowledge that unforeseen delays (such as customs clearance or peak shipping periods) may occur.

Courier Partners and Tracking

We collaborate with reliable courier companies to ensure timely and secure delivery. Once your order ships, you'll receive a shipping confirmation email with a tracking link to monitor your package.

Please note that the delivery timeframe provided is an estimate and may vary based on your location and courier availability. Tracking information may take 1-4 days to update on the courier's website.

Packaging Variations

Our packaging may vary depending on the delivery country and order weight due to logistics optimization and regional shipping requirements. While we ensure secure packaging, slight variations in external packaging may occur based on shipping regulations and efficiency standards in each country.

Shipping Delays & Liability

While we partner with reputable courier companies, we cannot guarantee delivery within a specific timeframe. If shipping delays or issues arise, our team will work with you to resolve them promptly.

However, AloeLab is not liable for any shipping delays or issues that may occur during the delivery process.

For any questions or concerns, please contact our support team at hello@aloelab.com.

Note: This policy is adapted from Silky's Shipping Policy.